PETROX CONSULTING ENGINEERS

CLIENT SATISFACTION & PERFORMANCE EVALUATION FORM

At PETROX Consulting Engineers, we are committed to delivering high quality engineering solutions and exceptional client service. Your feedback is valuable and helps us continuously improve our performance, processes, and client experience.

    Evaluation Criteria and Rating

    Evaluation Criteria > 1 2 3 4 5 6 7 8 9 10

    Rating & Description
    1 – 2 Very Poor
    3 – 4 Poor
    5 – 6 Satisfactory
    7 – 8 Good
    9 – 10 Excellent

    SECTION 1: CLIENT LOYALTY ASSESSMENT

    1.1 How likely are you to recommend PETROX Consulting Engineers to a colleague, business partner, or another organization?

    SECTION 2: PERFORMANCE EVALUATION

    2.1 Understanding of Project Scope and Requirements

    2.2 Technical Knowledge and Engineering Expertise

    2.3 Quality and Accuracy of Deliverables

    2.4 Compliance with Applicable Standards and Specifications

    2.5 Project Management and Coordination

    2.6 Responsiveness and Availability

    2.7 Communication and Reporting

    2.8 Schedule Adherence and Timely Delivery

    2.9 Problem Solving and Technical Support

    2.10 Commitment to Client Satisfaction

    2.11 Overall Project Performance

    SECTION 3: CLIENT COMMENTS

    3.1 What aspects of our service did you find most valuable?

    3.2 What improvements would you recommend?

    CONSENT